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42   TRAINING AND FURTHER TRAINING




                                                   Corporate                Development
                                                   competence                and perfor-
                                      Social                                mance motiva-
                                     leadership                                tion
                                       skills                                              Responsibility
                                                                                           and reliability

                                             Leadership                        Personal
                                                skills                           skills

                                 Change com-                                                Self-reflection
                                   petency
                                                                                               and
                                                                                            ability to take
                                                                                              criticism



                                                            Competency
                                                               model
                                     Empathy and                                         Result and
                                    communication                                       goal-oriented
                                                                                           action

                                                 Social                     Technical and
                                                 skills                    methodologi-
                                  Ability to coop-                            cal skills   Systematic and
                                                                                            methodical
                                     erate                                                   approach
                                  and work in a
                                     team
                                                 Presence,                    Technology,
                                                behavior, and                 product, and
                                               persuasiveness                process knowl-
                                                                                edge






                          5.2.1 Development of skills and increasing flexi- and external qualification measures ensure that our
                          bility                                      employees  have  a  broad  range  of  expertise.  This
                          [GRI 404-2 ] In the RAFI competency model devel- means they can be deployed both internally at differ-
                          oped in 2020, we defined the capabilities relevant to  ent workplaces and for related tasks in other depart-
                          our company for the systematic development of our  ments.  Our  internal  training  program  includes  over
                          employees’ skills. As an additional tool, we provide  300 courses on a wide variety of topics. The compa-
                          our  managers  with  a  training  matrix  to  help  them  ny’s own experts plus external trainers conduct the
                          identify  the  right  qualification  measures  for  the  training  courses.  The  range  also  includes  training
                          skills required. This makes it easier to select mea- courses that are booked and held at specialized ser-
                          sures  that  can  fill  specific  competency  gaps  or  vice providers. To compensate for the training cours-
                          boost  skills.  It  also  facilitates  individual  adaptation  es  canceled  due  to  the  coronavirus  pandemic  in
                          to existing needs.                          2020 and 2021, we set up numerous online courses
                                                                      to provide our employees with appropriate qualifica-
                          [GRI  404-1 ]  Due  to  the  wide  variety  of  require- tions. After the pandemic, we built on these founda-
                          ments and high level of order fluctuation in the indus- tions, and now offer blended learning and e-learning
                          tries  RAFI  supplies,  flexibility  in  personnel  deploy- courses, for example. (  see 5.2.6).
                          ment and personnel planning is crucial. Our internal

                                        Training – in-house and external
                      5 The total costs include
                      only expenses for external
                      trainers and qualification-
                      related travel expenses.   Year                       2020          2021          2022
                      They do not take into
                      account hourly rates of
                      employees and internal   Number of training sessions  3,033        3,175         4,474
                      trainers, maintenance
                      and personnel costs of   Number of hours            11,529         16,476        16,800
                      the training center, and
                      expenses for vocational   Number of hours/employee    4.6           7.2           7.7
                      training.
                                          ACTUAL total costs            €305,369.06    €332,593.57   €636,075.71
                                        Scope and cost of training measures per year 5
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